Frequently Asked Questions

1. How do I make a reservation?

2. What are your rental prices?

  • Our rental prices vary based on the items and duration of the rental. Please refer to our pricing page for detailed information on the costs of tables, chairs, photo booths, and additional services.

3. Is there a minimum rental period?

  • Yes, the minimum rental period is 1 day.

4. Do you offer delivery and pickup services?

  • Yes, we offer delivery and pickup services. The delivery fee is based on the distance from our warehouse to your event location. We will arrange delivery and pickup times during the booking process.

5. Can I cancel my reservation?

  • Yes, you can cancel your reservation. We offer a full refund if you cancel 7 days before the event, a 50% refund if you cancel 3 days before the event, and no refund if you cancel within 3 days of the event.

6. What happens if a rental item gets damaged or lost?

  • Customers are responsible for any damage or loss of rental items. A security deposit may be required for certain items, which will be refunded after the items are returned in good condition.

7. Do you provide setup and teardown services?

  • Yes, we offer setup and teardown services for an additional fee. Please indicate your preference during the booking process.

8. Can I rent a photo booth for my event?

  • Yes, we offer two types of photo booths: a 360-photo booth and an iPad-compatible photo booth. The 360-photo booth captures stunning 360-degree photos and videos, while the iPad-compatible photo booth is simple and easy to use.

9. What additional services do you offer with the photo booths?

  • We offer on-site attendants, setup and teardown services, and props and backdrops for an additional fee. Please see our photo booth page for more details.

10. How do I pay for my rental items?

  • We accept all major credit cards, PayPal, and bank transfers. You can pay your deposit and final balance online through our secure payment portal.

11. Do you offer any discounts for large events or long-term rentals?

  • Yes, we offer custom packages and discounts for large events and long-term rentals. Please contact us for more information and a personalized quote.

12. Can I change my order after it has been confirmed?

  • Yes, you can make changes to your order. Please contact us as soon as possible to discuss any changes. Additional charges may apply for last-minute changes.

13. What areas do you serve?

  • We serve DE, MD, NJ and PA. If you are outside of these areas, please contact us to discuss delivery options.

14. How do I contact customer support?

15. What should I do if I have a special request or need custom items?

  • We are happy to accommodate special requests and custom items whenever possible. Please contact us to discuss your needs, and we will do our best to assist you.